Environmental
We actively support projects that improve the built environment. Many of the deals we fund — refurbishments, conversions, and redevelopments — take underperforming or vacant buildings and transform them into energy-efficient, productive assets.
Where possible, we encourage our clients to consider:
- Improving EPC ratings as part of refurbishment projects
- Incorporating sustainable materials and energy-efficient systems
- Repurposing existing structures rather than demolishing and rebuilding
- Working with lenders who have green finance initiatives and sustainability-linked products
We recognise that the property sector has a significant role to play in reducing carbon emissions, and we aim to fund projects that contribute positively to that goal.
Social
Property finance touches communities. The projects we fund create homes, workplaces, and regeneration in areas that need investment. We take that responsibility seriously.
- Fair lending practices — we are transparent about all costs from the outset. No hidden fees, no changing terms, no pressure tactics
- Accessible advice — we treat every client with the same level of care and professionalism, regardless of deal size
- Community impact — we recognise that the projects we fund have a direct impact on local communities and we encourage responsible development
- Diversity and inclusion — we work with clients and intermediaries from all backgrounds and are committed to equal treatment in everything we do
Governance
Good governance is the foundation of trust. We operate to the highest professional standards because our clients — and the lenders we work with — depend on it.
- Anti-money laundering — we maintain robust AML procedures and carry out thorough due diligence on every client and transaction
- Data protection — we comply fully with UK GDPR and treat all client information as strictly confidential
- Conflicts of interest — we disclose any potential conflicts and always act in our client's best interest
- Transparent fees — our fee structure is confirmed upfront before you proceed. We only get paid on completion
- Complaints handling — we have a clear complaints procedure and take all feedback seriously
- Continuous improvement — we regularly review our processes, lender relationships, and client outcomes to ensure we are delivering the best possible service
This policy reflects our genuine commitment to operating responsibly. It is reviewed annually and updated as our business grows. If you have any questions about our ESG practices, please get in touch.